Terms & Conditions

1. Introduction

These Terms & Conditions govern the use of the 247HomeCare website and services. By registering, submitting information, making a payment, or using our services, you agree to these Terms & Conditions.

2. Nature of 247HomeCare Services

247HomeCare is a service platform that assists customers in finding suitable home-care and household service providers and assists workers or job seekers in registering for suitable work opportunities.

Registration with 247HomeCare does not guarantee immediate availability, employment, placement, hiring, or successful matching.

3. Customer Registration Fee

Customers seeking a home-care service may be required to pay a registration fee of ₹1,749.

After successful registration and payment, 247HomeCare will make reasonable efforts to arrange a suitable service based on the customer's location, requirements, availability of workers, and other relevant factors.

4. 12-Day Service Period and Refund

If 247HomeCare is unable to arrange a suitable service within 12 days from the date of successful registration and payment, the customer may request a refund in accordance with our Refund Policy.

For an eligible refund, ₹739 will be deducted as a non-refundable processing and administrative charge. The remaining ₹1,010 will be eligible for refund, subject to verification.

5. Worker and Job-Seeker Registration

Workers and job seekers registering with 247HomeCare must provide accurate and complete information relating to their identity, experience, skills, location, availability, and other information requested during registration or verification.

Registration as a worker or job seeker does not guarantee a job, placement, minimum income, working hours, or a particular customer assignment.

6. Accuracy of Information

Customers, workers, and job seekers are responsible for providing correct, current, and complete information. 247HomeCare may reject, suspend, or cancel a registration where false, misleading, incomplete, or fraudulent information is identified.

7. Verification

247HomeCare may conduct or request identity, address, experience, document, reference, background, or other verification where considered appropriate. Verification does not constitute a guarantee regarding the future conduct, performance, reliability, or suitability of any individual.

8. Customer Responsibility

Customers are responsible for clearly communicating their service requirements, working conditions, location, duties, timings, compensation arrangements, and any special requirements relevant to the service.

9. Worker Responsibility

Workers must perform accepted assignments responsibly, professionally, lawfully, and in accordance with the agreed service requirements. Workers remain responsible for their own conduct, representations, and actions while providing services.

10. Payments

Payments made through the 247HomeCare website may be processed through third-party payment gateway providers. Customers and workers are responsible for checking the amount and transaction details before completing a payment.

11. Refunds

Refund eligibility and processing will be governed by the Refund Policy published on the 247HomeCare website. Users are encouraged to review the Refund Policy before making payment.

12. Cancellations

Cancellation of a registration, request, or service will be handled in accordance with the applicable Cancellation Policy and the circumstances of the individual case.

13. No Guarantee of Continued Service

247HomeCare cannot guarantee that a particular worker will remain available for any fixed period. A worker may become unavailable because of personal circumstances, health, relocation, resignation, customer-worker disagreements, or other reasons outside 247HomeCare's reasonable control.

14. User Conduct

Users must not misuse the website, submit fraudulent information, impersonate another person, make unlawful payments, abuse or threaten others, or use 247HomeCare for unlawful purposes.

15. Limitation of Responsibility

247HomeCare will make reasonable efforts to facilitate service arrangements and matching. However, actual service performance depends on the individuals involved, their availability, and circumstances beyond the direct control of 247HomeCare.

16. Suspension or Termination

247HomeCare may suspend or terminate access, registration, or services where misuse, fraud, safety concerns, legal issues, repeated misconduct, or violation of these Terms & Conditions is identified.

17. Changes to These Terms

247HomeCare may update these Terms & Conditions from time to time. Updated terms may be published on this page with a revised date.

18. Contact Us

247HomeCare
By Lane 7, Chandan Nagar, Jorhat, Assam – 785001
Email: info@247homecare.in